Ring Leader Terms of Service

Effective date: October 3, 2026
Last updated: October 3, 2026

1. About These Terms

These Terms of Service ("Terms") are an agreement between you and Ring Leader ("Ring Leader," "we," "us," or "our"). They govern your use of Ring Leader's call-handling service, website and related tools (the "Service").

If you accept these Terms for a real estate team, brokerage or other business, you confirm that you can bind that business. In that case, "you" means the business.

Your order form, checkout page, subscription confirmation or other enrollment materials (together, "Enrollment Materials") set your plan, fees, usage charges, trial terms and other commercial details. If they conflict with these Terms on those details, your Enrollment Materials control. On everything else, these Terms control.

If you don't agree to these Terms, don't use the Service.

2. Definitions

Caller: a person who calls a phone line configured to use the Service.
Caller Information: information about a Caller or a call that the Service collects or creates. This includes the Caller's phone number, details the Caller provides, call summaries, text transcripts and transfer results.
Authorized User: a person you allow to use your account or receive calls through the Service, such as agents, inside sales staff, lead managers or operations staff.
Configuration: the settings for your account and phone lines. This includes routing mode, eligible Authorized Users, greetings, caller-handling preferences and after-hours behavior.
Live Transfer Opportunity: a call the Service determines may be appropriate to offer to an Authorized User under your Configuration.

3. The Service

Ring Leader is a real-estate front desk: an AI-powered inbound call-handling system for real estate teams, small brokerages and solo agents.

Depending on your Configuration, the Service is designed to:

answer inbound calls on configured lines, including missed-call or overflow coverage and after-hours coverage;
talk with Callers and work out why they're calling;
recognize supported caller categories, such as buyers, sellers, existing clients, vendors, and spam or unwanted calls;
gather relevant caller information and ask qualification questions where appropriate;
capture messages;
create call summaries and text transcripts as part of its post-call workflow;
offer Live Transfer Opportunities to Authorized Users through a supported routing mode when appropriate; and
reduce unnecessary interruptions.

Configurations differ. Customers and phone lines may use different call flows, routing modes and settings. A behavior described for one Configuration may not apply to yours.

Scope. The Service provides inbound call handling. Under these Terms it does not include:

outbound AI calling campaigns;
automated outbound lead follow-up;
appointment or calendar booking; or
integration with your own CRM or other systems, unless your Enrollment Materials say so.

What Ring Leader is not. The Service supports real estate professionals. It doesn't replace them. Ring Leader's AI is not:

a licensed real estate agent, broker, assistant or inside sales agent;
a legal, mortgage, lending, pricing or valuation advisor; or
a substitute for your professional judgment.

Ring Leader doesn't take over your phone. It doesn't guarantee leads, appointments, transfers, commissions, closings or any other business result.

4. Eligibility, Accounts and Authorized Users

To use the Service, you must be at least 18 years old and able to enter into a binding agreement. You, as the account holder or business, must also be legally authorized to use the Service for your real estate business. Unlicensed staff may be Authorized Users under your business, subject to applicable law and brokerage supervision.

You're responsible for:

providing accurate account information and keeping it current;
keeping login credentials confidential;
all activity under your account, including activity by your Authorized Users;
making sure your Authorized Users follow these Terms; and
telling us promptly about any unauthorized use of your account.

5. Your Configuration and Responsibilities

We'll work with you to set up your Configuration. You're responsible for:

making sure the information you provide is accurate. This includes business details, greetings, caller-handling instructions, rental or other policies, and which Authorized Users are eligible to receive calls;
telling us when your Configuration needs to change, for example when team members join or leave;
reviewing post-call information and following up with Callers as appropriate; and
making sure your instructions to the Service are lawful and consistent with your brokerage's policies.

6. Phone Numbers, Forwarding and Carriers

You can keep your existing phone number. Using the Service doesn't transfer ownership of your existing number to Ring Leader.

In missed-call or overflow Configurations, eligible calls can forward from your existing number to Ring Leader based on your setup. Some Configurations use a dedicated Ring Leader number or another supported setup.

Call forwarding depends on your carrier, phone system and devices. Those are outside our control. You're responsible for setting up and maintaining forwarding as instructed, and for any carrier charges. Carrier outages, device settings, network conditions or changes you make can affect whether calls reach the Service.

7. AI Call Handling, Routing and Live Transfers

AI limitations

The Service uses artificial intelligence. It can misunderstand Callers, mishear details, categorize calls incorrectly, or produce summaries and transcripts with errors. Review post-call information before relying on it.

Routing modes

Depending on your Configuration, Live Transfer Opportunities are offered through one of these modes:

Solo: one configured Authorized User receives the opportunity.
Round Robin: eligible Authorized Users are offered the opportunity one at a time, in your configured order.
Ring-All: eligible Authorized Users are offered the opportunity at the same time. Answering alone doesn't win the call. The Authorized User must answer, explicitly accept and receive Ring Leader's winner authorization. Only that person receives the full private briefing and is connected to the Caller.

How a live transfer works

When a transfer may be appropriate, the Caller is placed on hold.
Ring Leader privately contacts the eligible Authorized User or Users with context about the Caller.
The Authorized User decides whether to accept or decline.
If the Authorized User accepts, they're connected to the Caller.
If the opportunity is declined, unanswered or unsuccessful, the Service can keep handling the Caller or capture a message, depending on your Configuration.

No guarantee

Not every call will be offered for transfer, and not every Live Transfer Opportunity will reach a person. We don't guarantee that any call will be answered, transferred or connected.

Contacting your Authorized Users

Live transfers involve the Service calling or alerting your Authorized Users. You're responsible for obtaining any consent your Authorized Users need to receive those calls and alerts, and for keeping their contact information accurate.

8. Transcripts, Recording and Caller Notices

Transcripts and summaries. Ring Leader can create call summaries and text transcripts as part of its post-call workflow. Summaries and transcripts may contain personal information. Treat them accordingly.

Audio recording. Ring Leader's production audio-recording practices are currently being reviewed and confirmed. Once confirmed, they will be described in our Privacy Policy.

Caller notices. You're responsible for giving Callers any notices, and obtaining any consents, required by the laws that apply to you and your Callers. This includes laws on call recording, monitoring and AI disclosure. Requirements vary by state, and some states require consent from all parties.

9. Professional Responsibility and Fair Housing

You remain responsible for:

your real estate business and client relationships;
your professional judgment;
complying with real estate licensing, advertising, brokerage supervision and communication rules; and
complying with fair housing laws, including the federal Fair Housing Act and state and local equivalents.

When a Caller asks for legal, mortgage, lending, pricing or valuation advice, contract interpretation, or negotiation guidance, the Service is designed to capture the request so a qualified person can follow up.

You agree not to configure or instruct the Service to:

ask about, or treat Callers differently based on, any characteristic protected by fair housing law; or
steer Callers toward or away from any property or area on that basis.

10. Acceptable Use

You agree not to use the Service to:

violate any law, including telemarketing, robocall, recording, privacy, consumer-protection, licensing or fair housing laws;
record, monitor or collect information from Callers without any required notice or consent;
impersonate any person or licensed professional;
harass, threaten, abuse or discriminate against anyone;
send spam or unlawful communications;
misuse Caller Information or use it in violation of law;
gain unauthorized access to the Service, other accounts or our systems;
interfere with or disrupt the Service;
reverse engineer, copy or build a competing product from the Service, except where the law prohibits this restriction; or
sell, transfer or assign your account without our written consent.

We may suspend or limit the Service if we reasonably believe your use violates this section or creates risk to Callers, other customers or the Service.

11. Customer Content and Caller Information

Ownership. As between you and Ring Leader, you keep your rights in the information you provide to the Service ("Customer Content") and in Caller Information.

Our license. You give Ring Leader permission to host, process, store, transmit and use Customer Content and Caller Information. This permission covers only what's needed to provide, maintain and support the Service for you and to comply with law. This permission is limited to what is needed to provide, maintain and support the Service, comply with law, and as otherwise described in our Privacy Policy.

Your responsibility. You're responsible for making sure Customer Content is accurate and lawful, and that you have the right to provide it.

12. Privacy and Data Handling

Our Privacy Policy describes how we handle personal information. It is part of these Terms.

Ring Leader and its service providers may process and store Caller Information as necessary to provide and support the Service. These providers include:

telecommunications and voice infrastructure providers;
AI model and speech providers;
cloud hosting and database providers; and
workflow and notification platforms.

Current retention periods and deletion practices are described in the Privacy Policy where verified.

No method of transmitting or storing information is completely secure. Ring Leader can't guarantee the security of Customer Content or Caller Information.

13. Availability, Changes and Capacity

We don't guarantee that the Service will be uninterrupted, error-free or available at any particular time. Maintenance, third-party outages and carrier issues can affect it. We may update, change or discontinue features.

The Service isn't offered with any stated call-volume, concurrency or team-size commitment. Larger or higher-capacity deployments may require separate configuration and a separate written agreement or pricing.

14. Trials

We may offer a free trial. Trial length, included usage, eligibility, start date and what happens when the trial ends are described in your Enrollment Materials.

15. Fees, Usage Billing and Taxes

Fees. Subscription fees, AI usage charges, any setup fees and billing terms are shown in your Enrollment Materials.

AI usage. AI usage is billed based on AI-handled caller time, not bundled minute packages.

Ring-All routing doesn't multiply your AI usage just because several Authorized Users are rung.
After a successful live handoff, AI usage stops when Ring Leader's AI portion of the call ends, even if the human-to-human call continues.

Payment. You authorize Ring Leader to charge your payment method for fees and AI usage as described in your Enrollment Materials.

Price changes. We'll give you at least 30 days' notice before changing fees on your existing subscription.

Taxes. Fees don't include taxes. You're responsible for applicable taxes, other than taxes on Ring Leader's income.

16. Cancellation, Termination and Refunds

Cancellation. No long-term contract is required unless your Enrollment Materials say otherwise. You may cancel at any time by sending a written cancellation request to Ring Leader using the support contact information on our website at ringleaderai.com. Cancellation takes effect at the end of your current paid billing period. You remain responsible for AI usage incurred before cancellation takes effect.

Refunds. Refunds, if any, are as described in your Enrollment Materials or as required by law.

Suspension or termination by us. We may suspend or end your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal or security risk.

After termination.

Your right to use the Service ends.
You should update your call forwarding so calls no longer forward to Ring Leader.
Handling of Customer Content and Caller Information after termination is described in the Privacy Policy where verified.

Sections 11, 12, 15 (for amounts owed) and 17 through 23 survive termination.

17. Intellectual Property and Feedback

Ring Leader and its licensors own the Service, including its software, workflows, designs and trademarks. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, distribute or create derivative works from the Service without our written permission. We may use feedback you provide without obligation to you.

18. Disclaimers

TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

RING LEADER DOES NOT WARRANT THAT:

(A) ANY CALL WILL BE ANSWERED, CORRECTLY CATEGORIZED, TRANSFERRED OR CONNECTED;
(B) SUMMARIES, TRANSCRIPTS OR OTHER AI OUTPUT WILL BE ACCURATE OR COMPLETE;
(C) THE SERVICE WILL PRODUCE ANY LEADS, APPOINTMENTS, TRANSACTIONS, COMMISSIONS OR OTHER BUSINESS RESULT; OR
(D) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, INCLUDING WHEN CARRIERS, DEVICES OR THIRD-PARTY PROVIDERS FAIL.

19. Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, RING LEADER IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, COMMISSIONS, BUSINESS OPPORTUNITIES OR DATA. RING LEADER'S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID RING LEADER FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DON'T ALLOW THESE LIMITS, SO THEY MAY NOT ALL APPLY TO YOU.

20. Indemnification

You agree to defend, indemnify and hold harmless Ring Leader and its officers, employees and agents from claims, damages, losses and expenses, including reasonable attorneys' fees, arising from:

your use of the Service;
your Configuration or instructions to the Service;
your failure to give Callers required notices or obtain required consents;
your failure to obtain consents your Authorized Users need to receive calls and alerts;
your violation of real estate, fair housing, privacy or communications laws; or
your breach of these Terms.

21. Disputes and Governing Law

Informal resolution. Before starting a formal dispute, contact Ring Leader using the contact information on our website and give us 30 days to try to resolve it informally.

Arbitration. Disputes not resolved informally will be settled by binding arbitration under the American Arbitration Association's Commercial Arbitration Rules in Harris County, Texas, on an individual basis only. Class or collective proceedings are not permitted. Claims must be brought within one year after they arise.

Governing law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute not subject to arbitration will be resolved in the state or federal courts in Harris County, Texas.

22. Changes to These Terms

We may update these Terms. For material changes, we'll notify you by email or through the Service at least 30 days before they take effect. If you keep using the Service after the effective date, you accept the updated Terms. If you don't agree, you may cancel under Section 16.

23. General

Entire agreement. These Terms, your Enrollment Materials and the Privacy Policy are the entire agreement between you and Ring Leader about the Service.
Severability. If any provision is unenforceable, the rest remain in effect. That provision will be modified only as much as needed to make it enforceable.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
No waiver. If we don't enforce a provision, we can still enforce it later.
Independent parties. These Terms don't create a partnership, joint venture, employment or agency relationship.

24. Contact

Questions about these Terms can be sent to Ring Leader using the contact information on our website at ringleaderai.com.